Return & Exchange Policy
Return & Exchange Policy
At Noor & Notes, customer satisfaction is our priority. We carefully pack and deliver every fragrance with love and care. If you face any issue with your order, please read our return and exchange policy below.
1. Eligibility for Return or Exchange
You may request a return or exchange if:
You received the wrong product
The item arrived damaged or leaking
The product is defective
You received an incomplete order
To be eligible, you must contact us within 3 days of receiving your order with clear pictures or videos as proof.
2. Non-Returnable Items
Due to the nature of perfumes and personal care products, we do not accept returns or exchanges for:
Change of mind
Disliking the fragrance after use
Opened or heavily used products
Orders damaged due to customer mishandling
3. Exchange Process
If your exchange request is approved:
Our team will guide you through the process
The customer may need to return the product first
Replacement will be shipped after inspection
4. Refund Policy
Refunds are only issued in cases where:
The ordered product is unavailable
A replacement cannot be provided
The issue is verified by our support team
Refunds are processed within 5–7 business days.
5. Shipping Charges
Delivery charges are non-refundable
Customers may need to bear return shipping costs unless the mistake is from our side
6. Contact Us
For any return or exchange queries, contact us:
📧 Email: noornnotes3@gmail.com
📱 Instagram: @noornnotes
💬 WhatsApp: +92 303 8503238
Thank you for shopping with Noor & Notes. We appreciate your trust and support.